All of us have sob stories about how the service providers took us for a ride. I think most people waste atleast 3 hours a week following up with service providers and call centers about the status of their requests for services of Banks, Telephone, Airlines and Travel Agents, Broadband, Magazine Subscriptions, Cellphone and other utilities. I am sure it is not a pleasant experience either. In this respect, I found the following though (and experience) of Tom Peters very "disruptive":
"Hence my "golden rule" du jour: My service provider is my customer. To get good service give good service to those who service you."
I think it is easier said than done. However imagine trying to empathise with the service provider and helping him/her. I think it is definitely better than yelling and coming back with a sour taste in the mouth. Moreover you do not give them the power to spoil your day (and life). On a personal note, I try to make it a point not to make any calls more than 30 minutes per day to any customer service department, and limit them to one a day maximum. Only in the rarest of the rare cases will I make two calls in the same day. I can atleast control this aspect of my life and not let them run it on a daily basis.
Any reader having other/similar thoughts?